A: Quite the contrary, we love talking on the telephone! But often our call volume is so high that we cannot answer every incoming call immediately. Understanding the need for instant information for our clients and customers, we have invested much time and capital into developing a fully encompassing website that answers most every routine question.
- For our clients, we offer a fully integrated client login where they can view account information 24 hours a day. The information contained in the client login is the exact data that we look at in the office. Virtually any report can be produced from our client login for any period of time for which we manage your property.
- For our current residents, we offer a fully integrated resident login where the account can be viewed. Maintenance requests can be submitted online (no need to login!) and the answer to most questions can be found on our website. Some of the popular FAQ to which answers can be found include, can I break my lease?, how do I give proper notice to vacate?, and what do I need to do before turning in my keys?. Rent can also be paid online
- For our prospective residents, all of our available properties are listed on our website. In fact we use our website internally to answer questions regarding the properties. Additionally the answer to most questions regarding our application process, screening process, and other pre-tenancy issues can be found on our site.
- For all of our clients and residents, there is an extensive forms section with forms for virtually every situation where one might be needed.
Should the information you are looking for not be available on our website, we welcome your call to assist you in any way possible. If you do not get a live person, please leave a detailed message for the appropriate person and your call will be returned as quickly as possible. Thank you for your understanding that we do not, typically, place people on hold to assist another person while the first caller waits on hold.